📜 Terms of Service

1. Terms Acceptance and Application

Welcome to using the services provided by CyberTech Solutions ("the Company", "we"). These Terms of Service ("these Terms") constitute a legally binding agreement between you and the Company.

By using our website or any services, you fully understand and agree to comply with all provisions of these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Service Content and Scope

2.1 Main Service Items

We provide the following professional technical services:

• Website Development: Custom website design, development, and maintenance
• Custom Development: Software customization, application development
• C++ Development: High-performance system software development
• Technical Consulting: Professional technical guidance and support
• System Debugging: Software issue diagnosis and repair
• Game Development: Godot engine game creation
• Performance Testing: System load and stress testing

2.2 Service Standards

We commit to providing:

• Professional quality technical solutions
• Development practices compliant with industry standards
• Timely customer support and communication
• Transparent project progress reports
• Ongoing maintenance and technical support

3. Usage Conditions and Restrictions

3.1 User Eligibility

To use our services, you must:

• Be at least 18 years old or have legal guardian consent
• Have full legal capacity
• Provide accurate, true personal or company information
• Comply with all applicable laws and regulations

3.2 Prohibited Activities

When using our services, you must not:

• Provide false or misleading information
• Engage in any illegal or improper activities
• Infringe on others' intellectual property rights
• Distribute viruses or malicious software
• Attempt unauthorized access to systems or data
• Interfere with or disrupt normal service operations
• Use services for illegal business competition

4. Contract Conditions and Payment Terms

4.1 Contract Formation

A service contract is formed when:

• You submit a service inquiry or quotation request
• We provide a formal quotation
• You confirm acceptance of the quotation conditions
• Both parties sign a formal service contract
• You complete the initial payment

4.2 Payment Conditions

• Quotation Validity: Formal quotations are valid for 30 days
• Payment Methods: Bank transfer, credit card, third-party payment platforms
• Payment Schedule:
  • Small projects: Full payment before project start
  • Medium projects: 50% initial + 50% completion payment
  • Large projects: 30% initial + 40% interim + 30% completion payment
• Overdue Payment: Service may be suspended after 15 days overdue, with possible interest charges

4.3 Price Adjustments

We may adjust service prices in the following situations:

• Significant changes in project requirements
• Technical complexity exceeding original expectations
• Changes in third-party service costs
• Legal regulations requiring additional work

5. Intellectual Property Rights

5.1 Our Rights

Unless otherwise agreed, the following rights belong to the Company:

• Copyright of website design and code architecture
• Intellectual property rights of development tools, frameworks, templates
• Copyright of technical documents and operation manuals
• Rights to trademarks, trade names, domain names, and other identifiers

5.2 Customer Rights

After full payment, you will receive:

• Usage and modification rights for the final product
• Complete authorization for commercial use
• Ownership of related data and documents
• Technical support within reasonable scope

5.3 Third-Party Content

For use of third-party components or services:

• We will ensure we have legal usage authorization
• Customers must comply with relevant licensing conditions
• Any licensing fees will be separately disclosed
• We are not responsible for third-party intellectual property disputes

6. Service Quality Assurance

6.1 Quality Commitment

We commit to:

• Deliver according to agreed specifications and timelines
• Ensure code quality and system stability
• Provide detailed technical documentation
• Conduct thorough testing and verification
• Follow industry best practice standards

6.2 Warranty Terms

• Warranty Period: 3-12 months after delivery (depending on project scale)
• Warranty Scope: Program error fixes, functional anomaly handling
• Warranty Exclusions:
  • Issues caused by customer modifications
  • Failures due to third-party system anomalies
  • Damage from improper use or maintenance
  • New features beyond original requirements

6.3 Service Level Agreement (SLA)

For critical services, we commit to:

• Response Time: Emergency issues within 4 hours, general issues within 24 hours
• System Availability: 99.9% or higher (excluding planned maintenance)
• Data Backup: Daily automatic backup, multi-location off-site storage
• Security Updates: Regular security patches and version upgrades

7. Scope of Responsibility and Limitations

7.1 Service Disclaimers

To the extent permitted by law, we are not responsible for:

• Service interruptions or delays due to force majeure
• Failures or outages of third-party service providers
• Losses caused by network attacks or security incidents
• Accidental loss of customer data or equipment
• Indirect losses arising from use of our services

7.2 Liability Caps

Our total liability is limited to:

• Compensation amount not exceeding the total contract value for that project
• Limited to direct, actual economic losses only
• Does not include expected profits or business opportunity losses
• No liability for punitive or indirect damages

7.3 Customer Responsibilities

Customers should bear the following responsibilities:

• Provide accurate, complete project requirements
• Cooperate with necessary data and resources for the project
• Provide timely feedback on test results and modification comments
• Comply with software usage licensing conditions
• Maintain system security and regularly backup data

8. Data Protection and Confidentiality

8.1 Confidential Information

We commit to protecting customer confidential information:

• Strictly maintain confidentiality of all project-related data
• Use customer information only within necessary scope
• Not disclose business secrets to third parties
• Securely destroy sensitive data after project completion

8.2 Data Security

Our security measures include:

• Encrypt transmission and storage of sensitive data
• Regular security assessments and penetration testing
• Establish complete access control mechanisms
• Develop data breach response procedures

9. Service Termination Conditions

9.1 Customer Termination

You may terminate services in the following situations:

• Provide 30 days written notice to us
• Pay for completed work
• We seriously violate the Terms of Service
• Both parties mutually agree to terminate

9.2 Our Termination

We may terminate services in the following situations:

• Customer fails to pay on time
• Customer violates Terms of Service
• Fundamental changes in project requirements
• Force majeure circumstances occur

9.3 Termination Consequences

After service termination:

• Customer should pay for completed work
• We will deliver completed work results
• Confidentiality obligations of both parties continue
• Warranty and support services terminate immediately

10. Dispute Resolution Mechanism

10.1 Negotiated Settlement

When disputes arise, we encourage:

• First attempt resolution through amicable negotiation
• Honest communication between both parties seeking consensus
• Introduce third-party mediation when necessary
• Record negotiation processes and results

10.2 Legal Remedies

If negotiation fails, legal remedies may be pursued:

• Jurisdiction Court: Taipei District Court, Taiwan
• Applicable Law: Laws of the Republic of China
• Arbitration Option: Taipei Commercial Arbitration Association available
• Litigation Costs: Losing party bears reasonable attorney fees

10.3 Emergency Handling

For emergency situations, we will:

• Respond and assess the situation within 24 hours
• Activate emergency response procedures
• Prioritize issues affecting business operations
• Provide temporary solutions

11. Other Important Terms

11.1 Terms Modification

We may update these Terms of Service:

• Major modifications will be notified 30 days in advance
• Minor adjustments will be announced on the website
• Continued use of services is deemed acceptance of new terms
• If you disagree with modifications, you may terminate services

11.2 Severability

If any part of these Terms is deemed invalid:

• The remaining terms remain valid
• Will be replaced with valid terms closest to original intent
• Overall agreement effectiveness is not affected

11.3 Complete Agreement

These Terms of Service constitute the complete agreement between both parties:

• Supersedes all prior oral or written agreements
• Together with Privacy Policy constitutes complete agreement
• Any modifications must be confirmed in writing